Last updated 25 September 2026. These terms apply to orders placed on nuzzlepaw.com.
Orders
Your order is an offer to buy. It's accepted when we send your confirmation email, and we may decline an order if an item is unavailable, if the price was obviously wrong, or if we can't ship to the address given. If we decline it, we refund you in full.
Prices, tax and duties
Prices are in US dollars. US sales tax is shown at checkout. For the UK and the EU, the price shown at checkout includes duties and taxes, and nothing further is collected on delivery. We can change prices at any time, but not on an order we've already accepted, and not on an active subscription price during its 12-month lock.
Shipping and production time
Stock items are dispatched within 2 business days. Custom orders go into production after you approve your proof and take 7–14 business days before dispatch. Delivery estimates are estimates, not guarantees, and we'll tell you quickly if something is delayed.
Changing or cancelling an order
Custom orders can be changed or cancelled for a full refund for 48 hours after we send your proof, and any time before you approve it. Once you approve the proof, production begins and the order can't be cancelled. Non-custom orders can be cancelled any time before dispatch. UK and EU consumers also have a 14-day right to cancel from the day of delivery, except for personalised goods made to your specification and for items that have been used or opened on hygiene grounds.
Returns
Unused, unwashed items in their original packaging can be returned within 30 days of delivery for a full refund. Return shipping is prepaid in the US; elsewhere it's at your cost and you'll see the amount before you send. Used bedding, and liners or covers that have been used, can't be returned. The 60-day Comfort Guarantee — one swap of size or fabric — applies instead, and the one-year warranty covers stitching and zippers.
Subscriptions
A subscription is created only when you choose one and confirm it. It renews automatically at the interval you selected, at the price shown at signup, which is locked for 12 months. We email you three days before every charge with the amount and the date. You can change the frequency, skip a delivery, pause, or cancel at any time by replying to any order email, up to 48 hours before the next shipment. Cancelling is free and there is no minimum number of deliveries. If a shipment has already gone out when you cancel, return it unopened for a full refund.
Warranty
We warrant stitching and zippers for one year from delivery. Damage from chewing, scratching, or washing against the care label isn't covered. This is in addition to your statutory rights, which it doesn't replace.
Content and intellectual property
The Nuzzlepaw name, our photographs, and our product designs belong to us. If you send us a photograph, you give us permission to use it in connection with your order, and — only if you tell us we may — in our marketing. You can withdraw that permission at any time and we'll stop using it.
Liability
We're responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We aren't responsible for loss that isn't foreseeable, for business losses, or for damage caused by a pet's own behaviour. Nothing in these terms limits liability for death, personal injury, or fraud, or any right you have as a consumer that can't be excluded by law.
Governing terms
These terms are governed by the laws of the country in which our company is registered, and if you are a consumer you can bring proceedings in your own country of residence. If any part of these terms is found unenforceable, the rest continues to apply. Questions: [email protected].